Picking the Right Software for Your Business

A business is only as strong as the systems that it relies on to operate. So, while you may have your entire business mapped out and ready to launch, it’s crucial that you’re also taking your time to figure out which types of software you will need to operate your organization more effectively. But where do you get started? If you’re in the process of trying to find systems for your business to use, here’s a guide to picking the right software for your business and a few ideas to help you make the right selections.

Look for software that helps you establish seamless communication.

With remote work becoming increasingly popular amongst both employers and employees, finding the latest technology that allows for more seamless communication between members of your remote team is key. Some of the best software solutions for communication include Slack, Google Chat, and Microsoft Teams. With the right solution on your time, you can spend less time jumping on phone calls and more time meeting deadlines, whether your small business team is all located in the same region or scattered throughout different time zones.

Of course, your in-house team won’t be your only priority. Communication is also essential when it comes to maintaining optimal customer satisfaction. One such example of software you will need to thrive is inbound call center software. Inbound call center solutions help your business’s call center effectively manage incoming calls and interactions (whether it’s through voice, SMS, messengers through mobile apps, or chat) by offering benefits like:

  • Interactive voice response (IVR) and artificial intelligence like chatbot programs to help customers get the help that they need
  • Workflow management to handle inbound calls, outbound calls, and queue management
  • Integrations with popular CRMs like Salesforce, Zendesk, and Oracle
  • Customer analytics and direct insights that boost agent productivity and cost savings so that your customer service center is always improving

One final recommendation for contact software that will benefit you in your business is an interview scheduler. Scheduling interviews and staying in contact with prospective new employees can be time-consuming, especially when you’re scheduling interviews with professionals across multiple time zones and attempting to book them using an organized system so that interviews don’t overlap. Instead, use software that allows them to book their own appointments based on your interview schedule so you can find the right person with ease.

Seek out solutions that ensure you stay as organized as possible.

The larger your team and workload, the more difficult project management is to maintain. Fortunately, there are plenty of free and paid software solutions that are designed to give you a solid workflow framework and make your startup function more effectively. If your business needs project management tools, you should look into options like Trello, Asana, ClickUp, and Basecamp, just to name a few. With the right tool in your corner, it will become easier to track your projects in real-time, collaborate with other team members, and ensure that the project requirements are being met. If you have a project manager who’s more hyperfocused on processes like agile methodology, you can also narrow down your options by searching for apps that help you meet these needs. All that a dedicated team needs to stay on track are high-quality project management tools.

If you can’t find it, it’s time to build it.

In the examples above, existing or new businesses can use software that already exists to experience business growth and improve operations. However, you may have a ton of ideas on how you want your company to operate that are simply not compatible with any of the software that you’re able to see on the market. Some businesses may give up at this point, but the truth is that using what you currently have isn’t the only option. If you want software with new features that are applicable to your business’s needs, you should consider outsourcing software development.

Choosing to outsource your custom software development needs comes with very few cons. Besides freeing up your technical in-house staff to do work that’s essential for your business, the benefits of outsourcing your needs and working with a company include getting your software done in a faster time frame, being able to leverage the years of experience a company has to produce the best possible solution and allowing all of your ideas and concepts to come to fruition. If there’s the software you need but doesn’t exist yet, consider outsourcing to software developers to get the job done.

As you can see from the above, software plays a role in every business model. That said, finding the right software for your business can often be the most difficult part of the process. If you’re ready to improve your business but don’t know where to begin, use the recommendations offered above to pick the right software for your organization.